Frequently Asked Questions
Everything you need to know about OTE Sports nutrition, shipping, and orders.
Are OTE Sports products suitable for vegans and vegetarians?
Many of our products, including our energy gels and specific recovery drinks, are vegan-friendly. Please check the 'Dietary Information' section on each product page for specific certifications and ingredient lists.
How should I store my nutrition products?
To maintain maximum freshness and efficacy, we recommend storing all OTE Sports products in a cool, dry place away from direct sunlight. Once opened, bars and gels should be consumed immediately.
What is your shipping policy for domestic orders?
We offer standard and next-day delivery options. Standard shipping typically takes 2-4 business days. Orders over a certain value may qualify for free shipping, which will be automatically applied at checkout.
Can I return food or supplement items?
For safety and hygiene reasons, we cannot accept returns on food or supplement products once the seal is broken. If your order arrived damaged or incorrect, please contact our support team within 14 days for a replacement or refund.
Are your products batch-tested for banned substances?
Yes, many of our core products are batch-tested under the Informed Sport program to ensure they are safe for competitive athletes and free from prohibited substances.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.